About Trek Central

Privacy Policy

Your trusted local partner for authentic Himalayan adventures since 2008

Trek Central Story

Welcome to TrekCentral. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

a. Information You Provide Directly

  • Name, email address, phone number

  • Payment or billing information (if you book a trek, tour, or service)

  • Address, country, and other contact details

  • Communication you send us (messages, feedback, inquiries)

  • Optional data (preferences, profile info)

b. Automatically Collected Information

  • IP address, browser type & version, device type, OS

  • Referring URL, pages you visit, time spent, click behavior

  • Log files, analytics data, performance metrics

  • Cookies, web beacons, tracking technologies

c. Information from Third Parties

  • If you use a social login (Google, Facebook, etc.), we may receive your public profile info

  • Payment processors may share transactional data

2. How We Use Your Information

We use collected data for the following purposes:

  • To provide, operate, and maintain the website and its services

  • To process bookings, reservations, payments, and deliver services

  • To send transactional emails (confirmations, updates, receipts)

  • To respond to your inquiries, feedback, or customer support

  • To send marketing communications (newsletters, offers) — only if you consent

  • To improve and personalize user experience

  • To run analytics, measure usage, detect and prevent fraud

  • To comply with legal obligations and enforce our rights

3. Sharing Your Information

We will not sell your personal data. We may share information in these cases:

  • Service providers / contractors (payment gateways, hosting, analytics)

  • Affiliates or business partners (with your consent)

  • Legal compliance: when required by law, regulation, or court order

  • Business transfers: mergers, acquisitions, or asset sales

  • With your consent: if you explicitly allow sharing

4. Cookies & Tracking Technologies

We use cookies and similar technologies (web beacons, scripts) to:

  • Recognize your device and preferences

  • Analyze and improve site performance

  • Measure effectiveness of marketing & ads

  • Enable essential features (login, bookings)

You can control cookies via browser settings. Disabling cookies may limit some features.

5. Data Retention

We keep your personal information only as long as needed for the purposes listed above, unless the law requires otherwise (e.g., financial records). Data may be anonymized for analytics after retention period.

6. Data Security

We implement appropriate measures (technical, administrative, physical controls) to protect your data from unauthorized access, alteration, or destruction. However, no system is 100% secure; use of the website is at your own risk.

7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe we have collected data about a child, contact us and we will remove it.

8. Your Rights & Choices

Depending on your jurisdiction, you may have:

  • The right to access the personal data we hold about you

  • The right to correct or update inaccurate data

  • The right to delete your personal data (subject to exceptions)

  • The right to opt-out of marketing communications

  • The right to restrict or object to certain processing

  • The right to data portability

  • The right to withdraw consent

To exercise these rights, contact us via the details below. We may require identity verification.

9. International Transfers

If your data is transferred or stored outside your country (e.g., servers, service providers in other jurisdictions), we will take steps to protect it (e.g., encryption, data transfer agreements, compliance protocols).

10. External Links & Third-Party Services

Our site may include links to external websites, social media, or third-party content. We do not control their privacy practices. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version takes effect once posted, with a revised “Last updated” date. Significant changes will be communicated via website notice or email.